Yahoo Emails Not Working on AusGamers

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Yahoo Emails Not Working on AusGamers

Post by trog @ 12:40pm 19/11/08 | 12 Comments

We've just been notified by a user about a potential problem with Yahoo email accounts - if you're trying to sign up with a Yahoo account or wondering why you're not getting any other email notifications, it appears emails sent to that provider are mysteriously vanishing after reaching the Yahoo mail servers.

We've hit their contact page to try and chase this up and will see what happens (past experience trying to contact mega-companies for support has not exactly been positive).

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typo
Posted 01:31pm 19/11/08

Ausgamers is on a spammer blacklist.

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trog
Posted 03:15pm 19/11/08

Some of our mail servers are/have been, but I don't think the one we're currently using is. Also, normally when it is on some sort of blacklist system, the mails aren't delivered to their servers - they're rejected at the SMTP level usually with a helpful URL telling us why they're not coming through.

In this case they're getting accepted by their SMTP server then they just vanish.

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trog
Posted 10:59am 20/11/08

I've gotten an email from Yahoo saying they've gotten my request and will get back to me in 48 hours. I will be super-impressed if that's the case!

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TicMan
Posted 11:06am 20/11/08

I had problems with Yahoo mail as well.. we run an opt-in cash reward prize thing for people doing online surveys and we've got about 25,000 users on various yahoo email addresses.

One day they all stopped being delivered with the SMTP response from Yahoo that the mail is being deferred. After going through their support (which was pretty quick and helpful surprisingly) they explained it's just part of their spam blocking technique.

If they register too many connections from the same /24 then they will defer all mail connections. The tech guy said 99% of spammers will get that defer message and then never try again whereas legit operations would do the right thing and defer the delivery for 4 hours or more and then send again and which by then the email gets delivered.

Sure enough after a few days all the mail held up on our MTA for yahoo started delivering through to them.

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Pinky
Posted 11:15am 20/11/08

I had the same problem with Yahoo (I am on the committee of a soccer club and email 350+ people). I tried to sort it out through a web-interface and didn't get anywhere. I just asked people to give me alternative email addresses (which everyone has) - the way I see it, Yahoo's loss.

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trog
Posted 11:22am 20/11/08

f they register too many connections from the same /24 then they will defer all mail connections. The tech guy said 99% of spammers will get that defer message and then never try again whereas legit operations would do the right thing and defer the delivery for 4 hours or more and then send again and which by then the email gets delivered.

That's the same principle as greylisting iirc?

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Jim
Posted 11:23am 20/11/08

yeh
we do it too

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trog
Posted 10:25am 21/11/08

Updated: heard back from a human at around 5am this morning asking for 3 things (...2 of which were already supplied in my original email, other was the mail server IP address). So they're doing well so far; will see how they go with the followup.

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Fireblood
Posted 10:59am 21/11/08

I am surprised people still yahoo!
gmail! way of the future!

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trog
Posted 03:12pm 21/11/08

Yeh every time I try another web-based email I'm amazed at how shit it is compared to gmail. I try and use it for a while thinking it's just because I'm so used to gmail, but it just seems to blow everything else out of the water in terms of speed and usability.

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trog
Posted 01:38pm 24/11/08

Actually turns out they ARE working, they're just delayed significantly. They still might end up in your spam folder. Still talking to Yahoo about it.

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